Commitment to Excellence
The Chief of Police retains authority to adjust the department’s structure as needed to meet evolving community needs, staffing levels, and best practices in law enforcement.
Together, these divisions reflect the Department’s commitment to service, accountability, and professionalism — serving Tyngsborough with Character, Commitment, and Community.
Administrative and Organizational Services
Commanded by the Chief of Police.
This division provides executive leadership and strategic direction for the entire department. It oversees fiscal management, budgeting, grants, interagency coordination, and long-term planning.
The Chief also serves as the Department’s Public Information Officer, ensuring transparency, media coordination, and communication with the community.
Professional Standards
and Services
Commanded by a Division Commander (currently vacant)
This division ensures the highest professional standards, accountability, and quality of service across the Department.
It oversees internal investigations, training and accreditation, policy development, and records management — promoting excellence through continuous improvement and transparency.
Responsibilities include compliance with the Massachusetts Police Accreditation Commission (MPAC), the Peace Officer Standards and Training (POST) Commission, and the Municipal Police Training Committee (MPTC).
Operational Services
Commanded by Lieutenant Kenneth Healey
This division oversees core uniformed operations and emergency response.
It includes the Patrol, Communications, and Animal Control Units, responsible for 24/7 365 patrol coverage, call response, dispatch operations, and traffic safety.
Operational Services ensures timely, professional service delivery and coordinates major events, mutual aid, and facility readiness.
Special Services
Commanded by Lieutenant Cynthia Shay
This division oversees investigative, community, and behavioral health services.
It includes the Investigations, Juvenile Services, Court Prosecution, and Co-Response and Family Services Units.
Special Services manages criminal investigations, evidence and licensing, juvenile and school-based programs, and co-response outreach in partnership with clinicians and community resources.