The Tyngsborough Police Department Communications Unit is staffed by eight professional Communications Specialists who provide 24-hour emergency communications and dispatch services to the Tyngsborough community.
Often the first point of contact for someone seeking help, our Communications Specialists answer emergency and non-emergency calls, assess and prioritize requests for service, and coordinate the response of police, fire, EMS, and other public-safety resources. They maintain continuous communication with field personnel and play a critical role in supporting officer and responder safety. 4.20 – Communications
The Communications Center operates Tyngsborough’s E911 and Next Generation 911 systems and supports emergency and routine operations through computer-aided dispatch (CAD), radio communications, CJIS/NCIC information systems, Text-to-911, and regional mutual-aid communications. Communications Specialists are also trained to provide Emergency Medical Dispatch services, including approved pre-arrival medical instructions when needed.
Our Communications Specialists serve with professionalism, compassion, accuracy, and composure—often during some of the most difficult moments in a person’s life. Whether answering a 911 call, coordinating an emergency response, or helping a resident find the assistance they need, they are an essential connection between our community and its first responders.
The Communications Unit is the heartbeat of public safety in Tyngsborough—connecting our community and first responders 24 hours a day, 365 days a year.
