April 12-16 is National Public Safety Telecommunicators Week, a time dedicated to recognizing and honoring the critical work of public safety dispatchers across the country.
According to the National Highway Traffic Safety Association, public safety telecommunicators receive 240 million 911 calls each year. No matter the circumstances, each call requires dispatchers to remain composed as they coordinate with first responders to ensure the community’s safety.
Here in Tyngsborough, we are fortunate to have such an outstanding team: Walesca, Jose, Bonnie, Kim, Jen, Ashley, Colleen, and Paige. Each plays an essential role as the first point of contact in emergencies, and serves as the steady voice on the other end of the line when people need help the most.
The Tyngsborough Police Department recognizes that the challenges of dispatching have grown over time, as technology and call volume have increased the pace, expectations, and complexity of the job. What hasn’t changed is the professionalism, composure, and commitment required to do the job well — and that is exactly what our dispatchers demonstrate every day.
The work of public safety telecommunicators occurs behind the scenes, but it is fundamental to the work that first responders do.
We offer a sincere thank you from the Tyngsborough Police Department.
For more information on National Public Safety Telecommunicators Week, visit: https://www.npstw.org/.